favorite this post Spa Front Desk Supervisor - Luxury Spa (Vail, CO) hide this posting unhide

20 Vail Rd

(google map)

compensation: $17.00 - $20.00 / hr plus commission and tips
employment type: full-time

Primary Purpose of Position

To assist the Spa Manager in providing leadership and supervision of the Spa Concierge as well as all staff in the daily Spa operations, including:  retail, membership, Spa Cafe, fitness/wellness, and therapists/aestheticians in the absence of their lead. 

Essential Duties and Responsibilities

Perform basic Spa Concierge duties, including: guest reservations, assisting guests in the Spa facilities, performing regular "refreshes" of spa facilities, administering the Oxygen Bar, cash and credit card sales, and all other Spa Concierge duties as needed
Maintain complete knowledge of spa and hotel operations, including events and specials
Oversee the daily operations of the Spa, including: guest reservations, inventory of retail and professional products, monitoring proper booking standards, cleanliness of spa area, payroll through Paychex, staff scheduling, organizing and maintaining the retail boutique, the Spa caf and Oxygen bar
Assist in hiring staff and with disciplinary actions which are within the Sonnenalp standards
Aid in executing weekly training sessions to ensure a high level of guest service and satisfaction
Help in ordering, inventory and stocking of the retail boutique, including seeking new products and services which adhere to the Spa culture
Respond to guest requests and complaints in an appropriate manner
Attend regularly scheduled meetings with the Spa Leadership team
Monitor Spa related "HotSOS" issues, including following up on issues as needed and closing the issues in HotSOS.


Extensive customer service experience
Experience in a leadership or supervisory role
Experience with computer software programs, including: Microsoft office, Springer Miller Systems (ideally, Spa Soft)

Special Skills/Equipment

Extraordinary guest service skills
Proficient in English language (oral and written)
Effective communication and multi-tasking skills
Ability to manage, motivate and train staff members
Possesses a strong attention to detail
Flexibility in schedule
Ability to learn and assimilate new information quickly and efficiently

Essential Physical Requirements

Must be able to stand 8-10 hours a day
Must be able to work 8 hour shifts, 5 days a week; or 10 hour shifts, 4 days a week
Must work weekends and holidays (Schedule is 4 10-hr days, Friday through Monday or Saturday through Tuesday)
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6845303722



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