• Provides federal governance oversight and technical review for state Medicaid IT modernization initiatives.
• Reviews Advanced Planning Documents (APDs), vendor contracts, budgets, schedules, and procurement documentation to support compliance and governance standards.
• Analyzes system architectures, regulatory compliance requirements, and modernization strategies for state Medicaid programs.
• Drafts federal approval documentation, technical summaries, and formal CMS guidance materials.
• Advises state agencies on procurement strategy, documentation standards, governance alignment, and long-term system sustainability.

Led business analysis and enterprise documentation efforts for large-scale financial technology initiatives supporting national banking clients.

• Managed and updated website Content Management Systems (CMS) in a Software as a Service (SaaS) environment.
• Led UAT processes, securing stakeholder sign-offs by coordinating testing, defining UAT plans, and ensuring full coverage.
• Developed business process and swimlane diagrams, enhancing stakeholder clarity by visualizing complex workflows.
• Created and updated Confluence pages for each project, improving cross-team collaboration through well-organized documentation.
• Facilitated requirements review meetings and JAD sessions, ensuring developers could begin tasks without delays.
• Leveraged Power BI to analyze project data, identifying potential delays and improving deadline adherence.
• Created use cases for project Business Requirement Documents (BRDs) to improve requirement clarity and alignment.
• Collaborated with developers, product and project managers, and internal/external clients, completing over 700 software projects through effective communication and cooperation.
• Created training documentation, reducing onboarding time with comprehensive, user-friendly guides.

• Supported an Agile advertising technology platform delivering targeted household media.
• Managed product backlogs, stakeholder interviews, sprint planning, and Jira/ServiceNow documentation.
• Produced process diagrams, intake review documentation, presentation materials, and UAT defect tracking.

• Developed SOPs for newly hired DBAs through SME interviews and business process analysis.
• Created As-Is and To-Be workflows documenting BPMN processes and CyberArk CPM/PSM activities.
• Conducted stakeholder interviews to refine business process models and support compliance initiatives.
• Performed enterprise vulnerability scanning and discrepancy resolution using Tripwire.
• Documented business processes supporting audit readiness and federal review activities.

• Led onboarding and delivery support for regulated healthcare technology initiatives.
• Managed JIRA backlogs, sprint planning, user stories, and acceptance criteria.
• Served as liaison between business stakeholders and technical teams.
• Developed use cases, test plans, and system documentation supporting IVR and IAM initiatives.
• Supported CMMI Level 5, PPQA, and SCAMPI appraisals through audit-ready documentation.
• Delivered IAM/PAM enablement support through CyberArk training, testing validation, and discrepancy resolution.