compensation: Base plus commission employment type: full-time
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Summit Communities, llc. is a property management founded with a vision to create something new and unique that expresses individuality.
We value: -Honesty -Balance -Growth
We believe what we have created satisfies our customers and team members emotional needs and reaches them in a very direct way. We have worked to understand what clients and employees want and have asked them to help us come up with ways to achieve the gap. Here is what we have learned: Customers (renters/tenants) want to be part of a larger community where they can feel safe and be heard. They want prompt attention to issues. They define this as knowing someone is responsive and will take care of them. This means that when an issue comes up they get a response--It doesn't necessarily mean the issue has to be addressed immediately. As one of our Leasing team members you want to work in an environment where you can make a difference and learn new things. You enjoy being out on the property making improvements in a pro-active manner. You don't enjoy paperwork or feeling like everything you do is reacting to problems that could have been addressed previously. You want to finish things you start ideally without too many distractions.
Here is what we are doing to create this type of work environment: We are removing as many distractions as possible from the on-site team. Any interaction that can be accomplished via phone, text and email is done off-site by one of our other employees. Below are some examples: All first time calls into a property are taken by one individual who qualifies and documents every leasing and maintenance request. All rent collection, issue management, random questions and as much follow-up as possible is done by one of our off site employees. We have a goal of answering as many calls as possible on the first attempt by the caller. If the caller has to leave a message we do our best to return their call within 15-20 minutes. This is easier said than done, but we measure it weekly. What have we learned after implementing this model for the past six months? Our leasing team members say they are able to really focus on helping people and aren't constantly distracted by the phone constantly ringing. They only talk to qualified renters so their call volume has decreased by approximately 80-90%. They can now plan their days in a pro-active manner since they aren't constantly distracted. Our maintenance team can focus on finishing tasks and seeing the results of a finished product. They don't feel like they are fighting fires all of the time. It's easier to take pride in what you do when you have time to plan ahead and don't feel like you are always putting out fires. Is it better than anything we have seen before? Absolutely because every day we get to see how much has been accomplished and take pride in implementing this vision. Is the model perfect? No, but we keep evolving and learning as we figure out better ways to evolve. All of this sounds so simple and it is, but there are speed bumps along the way and we need individuals who understand and can work with speed bumps!
Changes like this don't happen overnight, but we are already seeing the results of what has already been implemented. One of our properties has gone from never being able to keep up with the vacancy and work orders to having wait lists of potential renters and maintenance team members now have time to work on longer term capital projects. Are we achieving the vision? Absolutely--a conversation with our team members who have been implementing this over the past 6 months will confirm it. The most common feedback we have has been "I can finally focus on doing what I was hired to do instead of being distracted by too many other things". Now what? Our number of units under management has just doubled, our leasing team is up and running and now it's time for us to bring on a new Leasing Coordinator who agrees with our vision.
If you are interested in talking further about what we are doing please forward a resume or work history.
Principals only. Recruiters, please don't contact this job poster.
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