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The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 9 different properties, administering approximately 1200 vouchers (HCV, FUP and VASH) and offering 2 homeless programs with case management.
AHA is a friendly, confident work environment in which the open exchange of ideas and information is encouraged. At AHA, we know that our reputation is built upon the acts of each employee.
AHA is an Equal Opportunity Employer.
Provides comprehensive navigation services to veterans who are eligible for and receiving a Veteran Affairs Supportive Housing (VASH) voucher from Aurora Housing Authority (AHA). The position works as part of a larger collaboration between the local Veterans Administration Medical Center (VAMC) and 3 departments within AHA (Assisted Housing, Family Services and Property Management). The Navigator will provide outreach to veterans who have been referred to AHA by the VAMC by assisting them to identify housing and negotiating with owners and property managers on behalf of the veteran. The Navigator will also work with the VAMC staff in identifying veterans who are currently housed through VASH but who are in imminent danger of losing that housing. Finally, the VASH Navigator will work to identify owners/property managers interested in and willing to work with veterans and will help mediate differences that arise between owners/property managers and veterans. The ultimate goal is to assist veterans in finding housing and supporting them in achieving housing stability.
1. Works collaboratively with the VAMC personnel and AHA Assisted Housing staff to provide optimum coordination, communication and continuity of services to those veterans who are homeless or at risk of homelessness
2. Advocates for the needs of individual veterans as well as advocating for systemic change, whenever needed for the overall benefit of veterans who are experiencing homeless.
3. Builds relationships with veterans with the ultimate goal of housing stability.
4. Treats each veteran contacted with dignity and respect regardless of negative or positive behavior.
5. Maintains client files with up-to-date and accurate information (e.g., compliance letters, case notes, etc.).
6. Develops individualized action plans for veterans by using the Critical Time Intervention model of case management
7. Obtains all needed data on the veteran's progress and overall program outcomes.
8. Works as a member of a collaborative team within AHA and with the VAMC by communicating effectively and respectfully, generating required reports, participating in meetings, and participating in or convening case conferencing meetings as needed.
9. Transports veterans during the housing search process and when obtaining needed services, mainstream benefits, etc. Requires the use of personal vehicle covered by required insurance.
10. Works to recruit owners/property managers who are interested in and willing to serve veterans. Collaborates with the Aurora@Home Landlord Recruitment Specialist.
11. Assist veterans in identifying housing, leasing-up and retaining housing.
12. When possible, mediate differences that exist between owners/property managers and veterans.
13. Works with VAMC and Assisted Housing to identify veterans with existing VASH who are in imminent danger of losing their housing.
14. R3turns all e-mails and voicemails in a timely manner.
Master of Social Work (MSW) required.
Knowledge/Skills and Experience
· Honorably Discharged veteran, preferred but not required/
· Two years experience in navigation/outreach/case management with homeless population preferred. Or two years in a related direct human service field working with veterans.
· Experience, competence and sensitivity in working with homeless individuals, especially those who have difficulty engaging in treatment, suffer from mental illness or substance addiction or are otherwise impaired.
· Knowledge of the Veteran Administration Medical Center system.
· Knowledge of community resources in Aurora metro area.
· Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; e-mail) and telephones.
· Skill in negotiating and mediating, particularly in sensitive situations.
· Able to communicate effectively with diverse populations.
· Able to make sound decisions, using available information while maintaining appropriate confidentiality.
· Able to function as a member of an interdisciplinary team and work with collaborating agencies.
· Able to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos.
· Available to work flexible hours which may include combination of early mornings, late evenings and some weekends.
· Able to pass automobile insurance carrier's motor vehicle record investigation and CBI/Child Abuse Registry checks.
Up to _12_ months of on-the-job training to perform the job effectively
Please list your salary requirements when responding to this job posting. Responses with no salary requirements will not be considered.