Rocky Mountain Veterinary Cardiology is looking hire an exceptonal person to join our Denver team of veterinary professionals. Due to some internal promotions, we currently have a new coordinator position available for immediate start. Our coordinators are responsible for projecting RMVC’s professional image to both clients and referring veterinary clinics. This requires a dynamic, forward thinking personality that puts both the clients and the DVM’s experience at the forefront.
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This is a full time position consisting of four, 10-hour shifts.
Key responsibilities include but are not limited to:
Managing busy phone lines and coordinating responses.
Relaying messages accurately and providing the appropriate follow through.
Ability to be trained on triaging cardiac emergencies, and on expediting appropriate assessments by a doctor.
Scheduling appointments and solving scheduling conflicts.
Entering and updating patient and client information accurately, on the phone and in person.
Maintaining a warm, approachable, and professional demeanor.
Creating new, and building on existing, relationships with clients and referring hospitals.
Working under pressure and remaining calm and effective in urgent and emotionally charged situations.
Providing support for both clients and team members.
Performing basic troubleshooting and maintenance on office equipment
Showing an innate desire to provide compassion and support for clients and their pets in all situations.
Education and License Required:
High School Diploma or equivalent.
Proficient computer skills and basic knowledge of social media, instant messaging etc.
Veterinary experience preferred but not essential.
Client service experience essential.
Exceptional communication skills.
Proactive and demonstrates initiative.
Enjoys interacting with team members.
Flexible in habits and attitude.
Desire to elevate client experience.
Comprehensive benefit package includes:
• Medical and Dental
• AD&D/LTD/Life Insurance
• Paid vacation/personal days
• Paid holidays
• Continuing education
• Veterinary discounts.