compensation: Competitive based on experience
employment type: full-time
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Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the leader in ethical origin fine jewelry.
Fraud Investigation Assistant — Brilliant Earth (Denver, CO)
Brilliant Earth is one of the fastest-growing e-commerce jewelers in the world and the leader in ethical origin fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart, among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.
We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open workspace in the heart of Cherry Creek encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow.
Everyone at Brilliant Earth has a voice – we want to hear yours!
We are seeking a results-driven, analytical Fraud Investigation Assistant for Brilliant Earth. In this role, you will be responsible for providing assistance in the day-to-day fraud investigation process and guiding customers through the after-sale order protection process (using our multiline phone system and via email). The primary objectives of this position are to identify fraudulent activity within order management, utilizing efficient practices and research methods. You will also be responsible for contributing administratively to the Operations department in general areas including inventory, logistics, supply chain, and fulfillment.
The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to follow and improve order protection processes. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals as well as our business goals.