Division Assistant (Communications and Marketing) (Denver)

Denver Regional Council of Governments

compensation: See job posting
employment type: full-time
job title: Division Assistant (Communications and Marketing)
The hiring salary range for this position is $4,446.52 - $5,335.56/month or $2,223.26 - $2,667.78/semi-monthly depending on qualifications.

The CAM Division Assistant provides skilled clerical and specialized administrative support for one or more professional and management staff or function in the Communications and Marketing Division of the Denver Regional Council of Governments, as assigned. Work is varied, depending upon assignment, and includes administrative support, program logistics and/or customer/staff support. Work may include compiling data and preparing reports; typing documents of varying complexity; composing original correspondence; maintaining files, records and inventories; developing office procedures; providing procedural and technical information to staff and the public; performing data entry and review; maintaining and updating spreadsheets; preparing presentations; maintaining division records; ordering and maintaining supplies; coordinating mail and other correspondence; preparing public information and outreach materials. This position also serves as backup for the Document Specialist, which may include setting up meeting rooms, printing or copying documents, and processing outgoing mail.

The Denver Regional Council of Governments serves as a visionary leader along Colorado’s front range. We tackle the BIG issues, like growth and development, transportation and meeting the needs of older adults. Our success is built on, and defined by, long-standing partnerships and serving as a forum for discussing these and other emerging issues in an effort to collectively find innovative solutions. DRCOG is a Regional Planning Commission per Colorado state statute, is the federally designated Area Agency on Aging (AAA), and the Metropolitan Planning Organization (MPO) for the Denver region. Our culture and values fuel and inform the work we do, and employees are rewarded with competitive compensation, generous benefits and an adaptable work environment. Sound like a good fit? We’d love to meet you!

*This position is eligible for alternate work arrangements that may include flexible schedules and/or working remotely up to three days a week within Colorado*

ABOUT THE POSITION OF Division Assistant (Communications and Marketing)
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Division.
• Provide support to the division as directed to ensure that company goals and objectives are accomplished, and operations run efficiently. Maintain and refine internal processes, coordinate internal and external resources to expedite workflow. Manage communication between stakeholders, liaising with internal and external executives on various projects and tasks; attend internal program meetings for division director. Plan and orchestrate work to ensure the division director’s priorities are met, organizational goals are achieved, and best practices are upheld.
• Receives calls and responds to customer service requests; responds to and handles more complex complaints, issues and inquiries not resolved at a lower level; reviews and researches program, process and/or procedural information related to requests; provides program or function related information; directs specific inquiries to appropriate resources; may provide reception and switchboard operation duties.
• Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to director and staff. Manage, coordinate, and arrange travel and travel-related activities, including hotel booking, transportation, and meal coordination.
• Prepares, reviews and/or processes various forms, documents, reports, presentations, spreadsheets and correspondence; reviews information for accuracy and completeness; receives, reviews, processes and/or distributes mail.
• Organize team communications and plan events, both internally and offsite Schedules meetings, makes reservations and prepares arrangements for meetings, travel, and/or events; coordinates agendas, meeting materials and administrative details; prepares and distributes meeting minutes and summaries; prioritizes and performs follow-up activities related to planning and coordinating meeting or project needs, and providing resolutions to problems or issues.
• Performs research related to area of assignment and provides related information and/or recommendations to management and staff; maintains database information, records, files, logs, and documents; prepares and updates office procedures; adheres to data archival and records retention procedures.
• Serves as a resource within organization and provides training and support on specific software and/or assistance in gathering, organizing and maintaining program or functional materials and related documentation. Train and support staff on policy compliance and adherence
• Performs other duties of a similar nature and level as assigned.
• Providing administrative and clerical support for the division;
• Assisting with collection, acquisition and maintenance of business operations data, including contact lists, performance metrics, non-technical data required by technical processes.
• Support meetings, trainings and workshops;
• Editing rough draft work for completion by others, including narrative and statistical reports, presentations, forms, etc..
• Preparing, reviewing and updating procedural documentation related to the position.
• Ensuring the maintenance of division records per established policies and in compliance with DRCOG’s records retention policy.
• Serving as the primary customer service contact and coordinator for the Guaranteed Ride Home Program and other Regional TDM Program services, administering and reporting activity
• Outreach and conversion of Guaranteed Ride Home prospects
• Auditing and approving invoices for the regional vanpool program, liaising with vendors as needed
• Database administration and reporting for the regional TDM trip planning and tracking platform, MyWayToGo; set up and maintenance of campaigns on platform
• Administering and generating reports on surveys for Civic Academy weekly sessions
• Providing customer support and referrals to Outreach Specialists and Regional TDM Partners;
• Serving as primary backup for the CAM Document Specialist, which may entail processing letters and packages for mailing, meeting room audio/visual setup, printing, and maintaining equipment.
• Standard practices, methods and materials of assigned work.
• Filing and record-keeping principles.
• Business math concepts.
• Supplies inventory and equipment maintenance practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.
• Following directions and meeting standards.
• Business math computations.
• Exercising confidentiality.
• Maintaining and updating documentation.
• Performing basic original research, compiling and assembling data.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Composing basic original documents including reports, presentations, and documentation.
• Organizing tasks, meeting deadlines and prioritizing competing demands.
• Reviewing and resolving issues or providing appropriate resource referral information.
• Scheduling meetings, determining basic meeting needs and making required arrangements.
• Organizing and maintaining records and files.
• Retrieving and maintaining records and information based on established records retention procedures.
• Comprehending reference books and manuals.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Education and experience requirements:
High School Diploma or GED and a minimum of five years of related clerical and/or office support experience. OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

STATUS: Full-time, Non-exempt

The hiring salary range for this position is $4,446.52 - $5,335.56/month or $2,223.26 - $2,667.78/semi-monthly depending on qualifications.

To view the full job description, a complete listing of benefits, and to apply for this position, please visit our website at https://drcog.org/drcog-job-openings.

This position is open until 5:00 p.m. Mountain Time on Monday, July 22, 2024.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7764170003



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