loading
reading
writing
saving
searching
Customer Service (AURORA)
PRIORITYWORKFORCE
Chambers near i-70
compensation:
$24.00
employment type:
full-time
experience level:
mid level
job title:
Customer Service
QR Code Link to This Post
Job Summary
Monday-Friday
9:00AM - 1:00PM OR 11:00AM - 3:30PM
PriorityWorkforce is hiring!
We offer long-term, short-term, full-time, weekly pay and temp-to-hire job opportunities!
We are seeking a part time customer service representative for one of our clients in Aurora, CO! Potential to turn into full time position!
Position Summary:
Position is responsible for providing all aspects of service to a wide range of clients. The goal of the position is to foster long-term relationships with clients and help grow our business. Connect with key stakeholders and prepare reports. Answer client queries and identify new business opportunities. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience.
Duties include order entry, assisting with the resolution of client issues, identify and generate sales by upselling, cross-selling, and quote follow-up. Monitor progress of an order from receipt of PO through manufacturing and shipment. In some cases, person must submit Engineering requests and read basic Engineering drawings. This position is the primary point of contact between client and Sales Leadership, Production, Supply Chain, Engineering and Shipping. Must accomplish key performance indicators as part of a team as well as individually.
Essential Functions:
Serve as primary point of contact with assigned customers and consistently deliver excellent service to enhance SPG’s value to the customers’ business.
Respond promptly to customer queries and complaints and deliver client-focused solutions based on customer needs, passing on issues to Sales Management when needed.
Follow-up on quotes issued.
Identify new business opportunities and develop opportunities with existing clients to meet sales quotas, to include follow-up of quotes, upselling and cross-selling products and services.
Follow up regularly after sale to ensure client satisfaction
Maintain a comprehensive knowledge of all SPG product lines and processes.
Coordinate with the manufacturing team to ensure appropriate customer order fulfillment.
Proactively manage full customer order process including order intake, confirmation, and analysis to ensure optimal ship date. Keep customer informed of any changes or problems.
Identify opportunities to streamline and improve customer-related workflow and systems.
Initiate action to prevent the occurrence of any nonconformity related to product, process, and the system.
Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
Generate RMA when the situation arises and follow up on return of products and issuance of credit within the process guidelines.
Process all Requests for Credit and handle monthly reports.
Complete NAFTA certificates.
Cheerfully and willingly perform other duties as assigned or necessary to fulfill the position purpose.
Required Knowledge, Skills and Abilities:
Excellent written and verbal communication skills
Strong communication and negotiation skills
organizational and multitasking ability
Ability to prioritize among competing tasks
Assertiveness and confidence
Critical thinking and problem-solving skills
Keen attention to detail and adherence to deadlines.
Solid aptitude for business and finance-related math
Highly driven and self-motivated to continuously improve and deliver excellent customer service
Excellent computer skills, including MS Word, Excel, and Outlook
Minimum Required Experience or Education:
High school diploma or GED required, some college preferred
Three years experience in a customer-focused office environment, including direct, daily interactions with customer
Inside Sales experience preferred
Experience utilizing ERP (Syspro preferred)
Work Location: In person
Benefits:
Flexible schedule
Paid time off
- OK for recruiters to contact this job poster.