The Customer Service Rep (CSR) receives, records, and processes phone calls and written communications from customers related to complaints, problems, quality issues, and customer requests for services and information. The CSR is empowered to resolve and bring to closure customer issues, problems and inquiries by using applicable information and tools and following the guidelines of the Service Center department.
Job Responsibilities and Accountabilities:
•Act as the primary contact for the end-users to provide a timely resolution to user issues, problems, questions and service needs.
•Receive, log and troubleshoot all user issues through resolution
•Follow processes, develop and update procedures; provide fast, consistent and reliable customer service.
•Receive, analyze and respond to all customer problems and inquiries which are channeled through the Service Center department within the parameters established by the Service Center management team
•Reassigns and dispatches requests for service to internal and external vendors as required
•Support the Service Center goals, objectives and service level agreements to ensure service is delivered that meets the needs of the customer stakeholders and end-users
•Assist the Service Center Supervisor as needed in the facilitation of all customer service related issues and activities.
•High School diploma required.
•Bilingual (Spanish/English) highly preferred
•Reading, writing, math and communication skills at a proficient level.
•Ability to follow verbal or written instruction.
To apply for this position, follow the steps below:
1. Go to http://supervalu.com/careers
2. Click on the link that says, “To apply for any open position in the categories above, click here.”
3. In the “Keyword” box, type in job number #105658.
4. Click on the job title link and create an online profile and submit application.
Why Work for SUPERVALU?
As one of the largest grocery wholesalers and retailers in the United States, SUPERVALU is dedicated to feeding our communities by providing innovative, customer-centric solutions. We deliver on that promise every day through a strong network of 30,000 talented employees who supply the best national brands and our own high-quality and affordable private label products to thousands of customers, and millions of consumers, nationwide. With a wide variety of services and industry leading expertise, SUPERVALU offers you the opportunity to shape the food industry through every stage of your career.
A GREAT PLACE TO GROW!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. SUPERVALU is an EO employer – M/F/Veteran/Disability. VEVRAA Federal Contractor.
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