job title:Field Support Manager – Millwork & Installation S
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About the Role
Premier Services Group is seeking a Field Support Manager to serve as a critical link between our installation teams, vendor store personnel, and PSG leadership. This field-based role will focus on reinforcing installer quality, strengthening store relationships, and elevating operational performance through on-site inspections and direct communication.
Key Responsibilities
Store Visit Expectations:
Visit 5–10 stores per week to engage with key stakeholders
Proactively meet with ASMs, Department Supervisors, and Millwork Specialists
Gather feedback on PSG performance, ordering concerns, and customer issues
Educate store teams on the differences between PSG-managed installs and Central Selling orders
Clarify roles, escalation paths, and PSG support resources
Submit recap emails with key takeaways and improvement opportunities to leadership
Jobsite Visit Expectations:
Visit 20+ job sites weekly to inspect in-progress and completed installations
Complete standardized jobsite checklists while also evaluating:
OSHA compliance: Ladder safety, roof protection, saw safety, PPE usage
Site cleanliness: Use of drop cloths, safe product staging, removal of debris