*Minimum 1 years experience in ATM service or related field preferred.
*Basic PC knowledge is a must and the ability to follow PC applications.
*Comprehensive knowledge of mechanics and mechanical repair is a must.
*Possession of a valid drivers license and operate a motor vehicle safely in accordance with the Driver Physical Qualifications established by the U.S. Department of Transportation, Federal Highway Administration.
*Unrestricted ability to bend, stoop, squat, walk, climb, twist, turn, and reach out.
*Excellent customer service and communication skills.
• Repair computers, printers, and peripherals, including diagnosis of system malfunctions
• Install computer hardware components, including memory, hard drives, optical drives, monitors, motherboards, video cards, sound cards, network cards, etc.
• Support end users in the resolution of day-to-day problems that occur when using their computer hardware or software
• Provide desktop migration, deployment, and installation services
• Provide support to customers and maintain a record of each incident; identify when a problem is in need of the next level of support Incident and request tracking with emphasis on thorough and concise documentation of all actions using an Incident and Request Management ticketing system
• Answer, evaluate, and prioritize incoming calls, voice mail, e-mail, and in-person requests for assistance from user experiencing problems with hardware, software, networking, and other computer-related technologies
Qualifications
To qualify, you must have the abilities to perform the responsibilities listed, as well as meet the following requirements:
• Minimum of 2 years of experience in hands-on desktop support in a Windows XP enterprise
• CompTIA A+ certification
• Experience installing software and upgrades, including Windows Operating Systems, system and device drivers, Microsoft Office, Web browsers, e-mail, anti-virus, accounting, and other shrink-wrap software packages
• Strong problem resolution, decision-making, and analytical skills with attention to detail
• Excellent oral and written communication skills
• Excellent customer service and customer interaction skills
• Ability to learn quickly and understand IT infrastructures
• ITIL Certification is a plus
• Knowledge of Network cabling standards a plus
The ideal candidate will possess the following:
Three years of experience Microsoft products, connectivity and installation skills; familiarity with networking; willingness and desire to learn new systems; advanced windows operating system knowledge and troubleshooting skills; ability to communicate with end users; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently.
About the Position...
A Technical Support Technician is responsible for providing first-line phone and email support communication for company customers, users, and outside constituents, assisting with both the use of our applications, and with the exchange of data as part of our service.
The ideal candidate has...
. Excellent written and verbal communication skills, with a knack for explaining use of software and the Internet in non-technical terms
. Ability to multi-task and prioritize activities autonomously
. Good humor in delivering courteous, detail-oriented service, troubleshooting technical and data issues, and excellent follow through resolution
. Proficiency with Microsoft Excel and other MS Office applications, good comfort within Windows operating systems and Internet Explorer
. Proficiency in Computer Networking setup, TCP / IP, LAN, WAN, WLAN protocols and technologies
. Pride in continuously improving the business processes within which they work
Requirements and other fine print...
Although we're not looking for specific minimum educational background, this entry-level or early-career position is often the face of the company to users of the company's products and services, and as such, communications abilities, using phone, email, and / or chat, must convey a sense of confidence and professionalism.
A Technical Support Technician may need to work flexible hours, including scheduled on-site coverage starting between 6:00 and 9:00 a.m. daily, with occasional needs for evening and weekend remote on-call coverage. Technicians may also on occasion be required to travel for extended periods to customer locations for on-site installation, support or user training.
QUALIFICATIONS:
•Associates degree or equivalent experience in a related technology plus 1 - 2 years of desktop support and/or computer repair experience or equivalent combination of education and experience.
•Excellent Customer Support skills and troubleshooting techniques.
•Knowledge of Windows 2000, Windows XP, Windows 2003 server to include active directory and group policy experience required.
•Familiarity with JDEdwards, Symantec Antivirus Corporate Edition, and and/or BackupExec a plus.
•Hardware, software, and network cable installation experience.
HSS, Inc., a leading provider of support services in the United States, is a highly successful, growing and innovative company. Our Denver based company has been operating for over 40 years and has successfully established a consistent growth pattern. HSS, Inc. is comprised of six divisions that address a range of customer needs. These divisions are staffed by more than 2200 employee ambassadors who provide special expertise and responsive service.
Managed Security Services (MSS) Overview:
Trustwave's MSS operates out of a Secure Operations Center (SOC) on a round-the-clock basis. Through a secure Web portal, clients view their real-time system status and configuration, submit and track change requests and trouble tickets, generate custom reports, and view archived reports. All our MSS services include 24x7 telephone support.
Trustwave Managed Security Services include authentication, data loss prevention (DLP), intrusion detection/prevention (IDS/IPS), Unified Threat Management (UTM), Internal Vulnerability Management (IVS), Network Access Control (NAC), Security Event and Log Management (SELM) and Secure Email services.
Description:
An MSS Security Analyst is a member of Security Operations for Trustwave Managed Security Services (MSS) business. In addition to possessing deep technical knowledge, a Security Analyst interacts extensively with customers and partners using polite professional etiquette. Core Hours: 1st, 2nd and 3rd Shift available
MSS Security Analysts performing the following duties:
• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
• Use strong Linux and Security skills to configure, manage, and monitor Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms.
• Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources.
• Interface with a variety of customers in a polite, positive, and professional manner.
• Take responsibility for customer satisfaction and overall success of managed services.
• Respond in a timely manner (within documented SLA) to support and other tickets.
• Document actions in tickets to effectively communicate information internally and to customers.
• Respond to needs and questions of customers concerning their access to network resources through their managed device.
• Adhere to policies, procedures, and security practices.
• Resolve problems independently and understands the correct escalation procedures.
Skills & Knowledge Requirements:
Must have intermediate skills/knowledge in some of the following:
• Information security best practices & network security architecture
• Routers and access control devices
• Unix / Linux operating systems
• TCP/IP networking
• Sourcefire/Snort based security products
• Iptables/Packetfilter firewalls
• Nessus
• Cisco network security products
• Check Point Firewall security products
• Internet Security Systems (ISS) security products
• Juniper / NetScreen security products
• 3COM / Tipping Point security products
• Other network security products
Desired experience:
• 1 or more years of information security or networking experience
• Excellent customer service skills
• Excellent analytical thinking and problem solving skills
• Strong oral (phone) and written (email) communication skills
• Self managed and team oriented
• Deadline and detail oriented
• Highly motivated
Required:
• Associates Degree in Information Technology or Similar Area Of Study
• U.S. citizenship required
• English: Fluent
Preferred:
• Bachelors Degree in Information Technology or Similar Area Of Study
• At least 2 year experience in Information Security or Networking
• Certified in Security related Industry, Vendor or Professional Certification
• Any 2nd language is also desirable:
Support Responsibilities:
• Provide assistance to our clients via telephone, Internet and occasionally on-site
• Troubleshoot hardware and software
• Proceed to system upgrades
• Support sales with software presentations.
• Answer incoming calls and Emails
• Assure proper follow-up on all logged calls
Installation Responsibilities:
• Coordinates all aspects of project implementation for new and existing clients
• Provides on-site training, installation, and support of our Property Management System and Global Hospitality applications
• Follows standard training procedures to ensure installations are completed successfully and consistently
• Effectively communicates client needs and delivers quality, professional training
• Completes administrative duties on time
General Requirements:
• Experience in Hotel operations or management.
• Knowledge of Property Management.
• Knowledge of PC's, networks, MS SQL and Windows 2000/2003 servers
• Excellent presentation, training and communication skills
• Analytical, problem solving expertise
• Ability to work under pressure while maintaining a positive work ethic
• Professional looking and career oriented
The candidate must be able to work flexible hours as frequent travels to some of the most beautiful hotels and resorts throughout the United States, Canada and the Caribbean are required by this position. If travel is nto an option the candidate could be considered for an internal support position, only.
-Do you get a thrill out of making customers happy?
-Do you like to take apart and build computers for fun?
-Do you want to work in an entrepreneurial environment where you are learning so fast you feel like you are "drinking from the fire hose"?
-Do you have a rack for the servers and network equipment in your house (a joke, but also a good indicator of who we are looking for!)?
If you answered yes to all of these questions (or at least 3 out of 4), the Network Engineer position may be right for you.
The Network Engineer is on the front line of Everon’s contact with our clients and is the “voice” of Everon in all daily interaction with supported end users. It is the Network Engineers responsibility to deliver excellent technical and customer support services during each and every interaction with our clients.
To effectively fulfill the responsibilities of this role, a Network Engineer must:
• Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
• Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
• Deliver excellent customer service via the telephone including:
-Building rapport with the client
-Making them feel comfortable with working with you
-Inspiring confidence in the solutions you are delivering
-Being conscious of their time and level of frustration
-Following up when you say you will
• Input complete and accurate notes in the internal systems, spreadsheets, and reports used at Everon
• Effectively manage your time and the resources of Everon to make sure that you are delivering the highest value to clients
You must have following experience/knowledge to be considered for this position:
• Thorough understanding of small business technology; particularly Microsoft products
• At least 1 year of experience in the IT services field
• Bachelor Degree or equivalent experience
Everon is a quickly growing company, with a culture that works hard and plays hard and expects results. We work at a fast pace, and aim for nothing less than remarkable service for our clients. We believe in taking care of our people, and have been named one of Boston Massachusetts best places to work.
Ideal candidate possesses desire and interest in Web-based marketing, localization and translation of software products, creativity and a positive attitude. HTML and Web posting skills required, along with text-translation ability (no software coding, purely text-based translations). Native French language, and/or 10 years+ in a native French-speaking location would be a HUGE plus.
Relaxed work atmosphere (M-F 8:30 a.m. - 5:30 p.m.), small office environment, competitive benefits package and pay.
What do you need to qualify for this Work From Home opportunity?
• Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17” flat screen monitor or greater.
• Broadband connection (1 MB down / 384 kbps up)
• Landline phone
• Meet the requirements of the job description below
Responsibilities:
• Answer calls and greet customer or partner sales representative
• Review ticket in customer service tracking application
• Determine scope of issue
• Confirm customer agreement to pricing and conditions of service
• Manage credit card processing
• Handle requests for refunds per company policies
• Follow through on warranty requests or open issues
• Perform analysis on customer’s PC and make product or service recommendations
• Encourage completion of customer survey
• Close the incident within recommended service times
• Supply best in class support to direct consumers on all technology support needs
• Use company provided tools to troubleshoot and solve customer technology problems
• Properly document all support calls
• Maintain high level of customer satisfaction with focus on first call resolution
• Adhere to quality standards set by company
• Provide feedback on tool, process, and business improvements
• Represent company in a professional and ethical manner
Skills:
• Very good written and oral communication skills, second language a plus
• Can communicate technical concepts clearly to customer’s level of understanding
• Very good customer interaction skills
• Very good organizational and multitasking skills
• Ability to problem solve and resolve problems creatively
• Review SOPs and provide feedback and ideas
• Ability to type 30 to 40 words per minute
• Ability to travel for training and team activities
Qualifications:
• Minimum of 1 to 2 years of related experience
• Job roles in customer service dealing with consumers
• Hardware / Software technical support
• Troubleshooting Windows XP platform to registry level
• Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc.
• Networking technologies TCP/IP, DNS, Firewalls
• Internet connectivity using cable, DSL, satellite, dial-up
• Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
• Internet security in areas of virus and spyware
• Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.
• Hardware and software troubleshooting and repair.
• Install and configure secure wired and wireless networks.
• Removal of any and all computer threats.
• Operating system reloads and configurations (Windows 2000 Pro, XP, Vista, Windows 7)
• Provide remote support utiizing VPN, Remote Desktop, and other secure utilities.
• Maintain accurate records/logs.
• Voice and Data network cabling.
• Data migrations tasks.
• Willingness to learn additional skills to add value to the company.
• MAC and Linux experience preferred but, not required
• Website management experience preferred but, not required.
We provide competitive compensation for the right candidate.
Cadidate must be experienced with Windows 2003-8, AD, Exchange, DNS, DHCP and network printing.
To be considered for the position please respond with your resume and answer the following questions in the body of your email message. Failure to answer the following questions will remove you from consideration.
1) Can you commit to a regular schedule each week?
2) Do you have 2+ years supporting Windows environments?
3) What is your hourly rate for 1099 work?
4) Do you haev reliable transportation?
If you are interested in learning more about how to become a highly marketable IT professional and how to get in front of hiring managers in the area, please send your resume to afrost@leaderquest.net. As this is a great opportunity, serious inquiries only, please.
Comcast was founded back in 1963, when cable TV was pretty much for people in areas that couldn#t get a good broadcast signal, even with an ugly pair of rabbit ears. Today, Comcast has over 21 million customers with access to the latest broadcast technology, the ever-advancing Internet, and so much more - including our broadband digital home phone service, Comcast Digital Voice®. We are visionaries, entertainers, and masters of technology - leaders in every way.
Where You Come Into the Picture We are leaders who innovate and operate media solutions for Comcast and our business partners. Even though we are at the head of the pack in our industry, we are always looking to enhance current offerings and introduce new products that go beyond the Wow Factor to the Whoah Factor. How do we do that, exactly? Well, that is where you come in. We are currently seeking a Field Tap Auditor to join our Team. We are committed to an environment where people enjoy their work and take pride in what they do. Each of us has a stake in creating a community where everyone is valued, respected and can empower themselves to grow.
Our Location Our office is conveniently located less than 1 mile from I-25 and Broadway; however, Tap Auditors are in the field the majority of the day. If you enjoy working independently and being outdoors, this is an ideal position for you. The person in this position is responsible for verifying subscriber services and tag numbers. Will perform field audits, investigate unauthorized cable connections, and report infractions to proper personnel. The person in this position is responsible for verifying subscriber services and tag numbers. Will perform field audits, investigate unauthorized cable connections, and report infractions to proper personnel. Position will also be responsible for performing special request orders.
Our Benefits Company vehicle/laptop/phone are provided to associates in this role. We provide competitive wages and an extremely generous benefits package. Our excellent benefits include complimentary cable and internet, and deeply discounted phone service. Comcast offers an Employee Stock Purchase Program and our 401(k) retirement plan.
Essential functions of the position include, but are not limited to the following: * Inspect all CATV equipment in assigned areas, climb poles, ladders and other structures, and lift and carry loads of up to 70 pounds. * Manipulate connectors, fasteners, and hand tools. * Terminate all unused tap ports. * Compile accurate data in regards to homes passed. * Note all obvious plant problems. * Maintain accurate inventory of vehicle stock. * Keep accurate time and commission sheets for accounting purposes. * Follow up on all leads involving unauthorized connections in the cable system. * Perform other duties as assigned. * Punctual, regular, and consistent attendance.
Required Skills: Education: * High school diploma/GED or equivalent is required. * CATV installation, Telecommunications, and/or audit background preferred. Experience & Skills: * Valid driver's license and safe driving history. * Must be able to climb poles, ladders and other structures utilizing required equipment. * Ability to lift and carry loads of up to 70 pounds. * Strong communication and customer service skills. * Good mechanical reasoning ability, including the ability to read maps. * Position requires heavy manual labor in all types of weather conditions/elements. * Knowledge of various trapping and tagging procedures, tools, equipment, 2-way radio procedures and safety rules. Other: * Punctual, regular, and consistent attendance. * Ability to maintain strict confidentiality on all business matters. * Frequent to continuous sitting; occasional walking, standing, bending. * Frequent and continuous use of standard equipment. * Availability for occasional overnight travel within the state of Colorado required. * Must have ability to work different shifts as needed; to include evening and weekends. Ability to work overtime, as needed.
Are you good with people? Do you love computers?
If so, we need you!
Location:
Denver/Arvada
Action Computers is looking for Experienced PC Bench Technicians to
join our team!
Think you know your stuff? Prove it and get paid!
Positions Available at Both Stores: DENVER or ARVADA!
“Who are you guys?”
Action
Computers is the largest buyer and seller of used and refurbished computer
equipment in the Rocky Mountains.
Our commitment since 1994 has been to offer unparalleled value
and customer service to the Denver Metro area.
Our one-on-one relationships with our customers make us the number one
computer stop in Colorado!
“Says who?” Action
Computers has been a BBB Accredited business since August 1995.
This means we support the BBB's services to the public and meets the BBB
Accreditation standards.We have been
members of the Better Business Bureau and Tom Martino’s Exclusive Referral
List at Troubleshooter.com for over 10 years.
We have
been successful in Denver for over 15 years
and we are not going away any time
soon!
“Who are you looking for?”
We are looking for excited, motivated PC Technicians who
are experienced in repairing and refurbishing computers in a high-volume environment.
An excellent attitude and extensive knowledge of computer hardware and
Windows operating systems are a must!
Additionally, successful applicants must:
Possess 3 OR MORE YEARS experience as a commercial PC Technician
Be self-motivated and able to maintain high output without direct supervision
Possess well-developed communication skills and be a team player
Be drug free and able to pass a background investigation
Field Experience is Welcomed and Preferred!
“Do I Have What it Takes To Be A Technician?” The short version: Technicians fix computers.
Quickly and accurately.
We're not talking about some guy that builds a computer
in his basement,
and works on their buddy's stuff once in a while.
We're talking about skilled, experienced problem solvers that know Windows
inside and out,
and aren't afraid to tackle any problem, no matter how complicated.
We're talking about people who know the difference between a capacitor and a
DIMM
and can explain both to a customer who has never touched a mouse before.
We're talking about someone who can take a pile of scrap parts
and turn it into an army of clean, living, breathing, refurbished machines ready
for sale.
We're talking about someone who genuinely
understands and enjoys the inner workings of computers and has the people
skills to interface with customers both on the phone and in person.
If this sounds like you, then you just might have
what it takes to be an Action Computers Technician... Apply today!
“That all sounds great, but what do I get paid?”
We offer the following to Performing Members of our Team:
Additionally, we offer our employees a stable and fun
environment to work in.All of our
employees have the opportunity to work hands-on in the exciting and
constantly-evolving technology field while getting paid to do it! “I
Want to Try Out for the Team! How Do I join?”
Easy!Bring your resume to the South
Denver location at 2890 S Colorado
Blvd. and ask for Mark or Daniel.
“I have some more
questions!” Action
Computers is easy to reach. Call us, send us an email, or check us out on the
web!
Requirements:
- Extensive knowledge of PC Operating systems (XP, Vista, Windows7), PC hardware
- Networking
- Server operating system (2003, 2008, SBS, and Exchange)
- Microsoft Suite of products
- Strong written and verbal communication skills
- Able to work independently & be self-motivated
- Answering customer support requests via ticketing system in a timely fashion in accordance with a Service Level Agreement (SLA) -
- Strong critical thinking skills
- Strong customer service & teamwork skills
- Able to work well in a high stress environment
- 4 year degree and 2 to 3 years of hands-on experience
- Able to adapt to our work hard/play hard atmosphere
- Some Weekend On-Call will be required.
- Hours Per Week: 40 hours per week, which may include on-call status, evenings, and/or weekends.
Benefits Package includes:
Paid Time Off, Medical Insurance, Training, Casual Dress, Discounted Rates on
Hardware/Software
This is a long-term contract position paying $30-35/hr. Interested and qualified candidates can apply online or send their resumes to Jill at jillj@lakeshorestaffing.com
We are currently looking to fill our Computer Technician position at our Boulder, CO store.
Responsibilities
Service and repair Windows-based computer systems, both in the hardware and software areas. Some in-home service, installation, configuration & upgrading of desktop and laptop computers. This position requires someone with a strong ability to both complete technical tasks, and communicate options and solutions (in English - NO GEEK SPEAK!) with customers.
This is one of the most enjoyable positions in all of computer service, because of the constant opportunities to learn new things (never a boring day)!
Locations where we are hiring:
Washington, DC
Chicago, IL
New York, NY
Denver, CO
Dallas, TX
Minneapolis, MN
Houston, TX
Qualifications:
PC Hardware Experience
Exchange Email setup
Data Migration Software
A+ certification preferred
Able to lift 50 lbs.
Able to travel up to 100%
Possess Active DoD Secret Clearance or above
Please submit resume to: dfwresumes@expertsit.com
The Experts is a VOSB (Veteran Owned Small Business) listed on INC 500 as one of nation's fastest growing private companies. We provide expertise with Information Technology & Engineering Professional Services.
The Experts was incorporated in 1998 and is comprised of 3 Divisions - Government Solutions Division (GSD), Commercial Services Division (CSD) and the Outsourced Solutions Division (OSD). In addition,
The Experts has the ability to rapidly deploy qualified technical professionals throughout the country as needed, on a consulting, contract-to-hire or direct placement basis.
The Experts, Inc. is an Equal Opportunity Employer.
• Maintain database (iMIS) including software updates as needed
• Enter new member data and existing member changes into database
• Create membership reports
• Respond to member and potential member inquiries
• Update and maintain website content and software on a regular basis
• Send broadcast emails to members and/or other groups
• Process event registrations and dues
• Set up registration materials and AV equipment at meetings
• Respond to and troubleshoot computer/server issues
Liquid Compass is looking for an enthusiastic, technologically savvy, streaming-radio-aware, attention to detail oriented individual. Core responsibilities will include working within our Client Services Division to assist with trafficking, player deployment, station provisioning, and assisting our development team with quality assurance projects before we take new products live.
Responsibilities:
Perform comprehensive functionality and regression testing on QA submissions
Review functionality that is scheduled for release prior to live launch, ensuring quality standards are upheld
Traffic commercial content submitted by our radio station clientele
Provide listener support for our streaming radio products
Deploy media players for new client installs
Must Have:
2-3 years experience in software / web applications with emphasis in functional testing and quality assurance
Thorough understanding of web development concepts and quality control methodologies
Excellent written and oral skills
Very well versed with Internet and streaming radio technologies
Knowledge of computer hardware, operating systems and browser compatibility issues
Must be thorough, methodical and detail oriented
Able to follow test plans, and communicate orally and in writing in a concise manner
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Must have expert knowledge of Microsoft based programs (Word, Excel, PowerPoint, Outlook, etc)
Basic knowledge of Photoshop
Nice to Have (preferred):
Bachelor’s Degree
Radio industry experience (trafficking or programming preferred)
Knowledge of radio industry operations
Web development / programming experience
As a Junior Client Services Specialist for Liquid Compass, you will have an opportunity to excel your career in the exciting streaming radio industry! Please keep in mind that “Must Have” means just that…you must posses the requirements listed.
Liquid Compass offers exceptional benefits and a cool/hiip environment located in the trendy LoDo (lower downtown) neighborhood in downtown Denver. If you would like to learn more about the company, visit us online at www.liquidcompass.net.
EXTENSIVE U.S. TRAVEL REQUIRED
(NOTE- only apply if you can travel)
INTERVIEWING FOR LATE-JANUARY HIRE
GENERAL DESCRIPTION:
This position requires industry experience in the Voice and Data environments. Retail experience is a big plus, knowledge of BICSI standards is also a plus. You must have a minimum of two years in this field. You must be able to travel extensively, work nights, weekends and overtime where required. Some basic computer experience is also required, email, excel spreadsheets, and tester software.
MINIMUM QUALIFICATIONS: The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
Must possess a High School diploma or equivalent:
• Able and willing to travel on short notice, extensive travel will be required.
• Must be able to stay on the road for extended periods of time.
• Must be able to work overtime, holidays, and weekends when required.
• Must be able climb ladders, lift 50lbs regularly, and work on your feet for long periods of time.
• Must provide proof of US Citizenship.
• Must have current Drivers License and relatively clean MVR. No DUI or Reckless, or excessive violations in 3-year period.
• Very Strict Pre-employment drug screen, and detailed back ground check will be performed.
Knowledge:
• 2+ years working in voice and data cabling on a daily basis
• Knows Telco color code
• Experienced in termination of high count OSP, riser and distribution cables
• Proper hand and power tool operations and safety
• Ability to read blue prints and wiring diagrams
• Ability to troubleshoot voice and data circuits
• Basic computer skills
Skills/Abilities:
• Ability to solve practical problems and carry out responsibilities under general supervision
• Ability to finish projects
• Ability to organize workload for effective implementation
• Ability to write simple correspondence and present information in one-on-one and small group situations
• Strong customer and results orientation
• Ability to interact effectively at all levels and across diverse cultures
• Ability to function as an effective team member
• Ability to adapt as the external environment and organization evolves
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or customers; manual dexterity required for occasional reaching, climbing and lifting of objects, and operating power tools and office equipment.
Professionals only please. Serious applicants will be asked to take test in front of me. Something like replacing a macbook LCD or Logic board. If you haven't done this kind of stuff, please don't even bother.
Please call Chris at 303-332-8071 or email your resume to sales@betamacs.com with 3 references.
About the Position...
A Client Specialist is responsible for providing installation, support and training for company customers, users, and outside constituents, assisting with both the use of our applications, and with the exchange of data as part of our service.
The ideal candidate has...
- A High School degree or Equivalent experience. Advanced degree preferred.
-Ability to travel up to 50%
- Excellent written and verbal communication skills, with a knack for explaining use of software and the Internet in non-technical terms
-Able to speak in front of an audience
- Ability to multi-task and prioritize activities autonomously
- Good humor in delivering courteous, detail-oriented service, troubleshooting technical and data issues, and excellent follow through resolution
- Proficiency with Microsoft Excel and other MS Office applications, good comfort within Windows operating systems and Internet Explorer
- Proficiency in wired and wireless networking setup, TCP / IP, LAN, WAN, WLAN protocols and technologies.
- Skilled in Computer Hardware and Software support and configuration.
- Pride in continuously improving the business processes within which they work
Electrical / Sign Field Technician - Repair / Maintain Signage and Lighting for Industry Leader!
Job Label: ICON-FTECHden
Spotlight your career as a Sign Field Technician with ImageCare Maintenance Solutions (IMS), a division of ICON Identity Solutions, the nationwide leader in the manufacturing and maintenance of signs / facility branding and lighting solutions. In this role, you will be responsible for the direct repair and maintenance of electrical signs and lighting at top retailers around your region. With business growing in the Colorado region we will look for your expertise of the Denver market to help us service clients in that market. Your work will directly shape the rapid growth of our IMS division in an environment where you work as an individual to meet and exceed customer expectations. Join our team now to guarantee your continued career advancement in an exciting role with a thriving organization.
The industry has changed. What used to be called signage now is referred to as facility branding. What was once viewed as a simple sign job became a project, a collection of signs. Projects have in turn evolved into programs, collections of projects. While there still are myriad small, local manufacturers, larger service providers have emerged to address increasingly complex and larger-scale needs in the corporate world.
ICON has emerged as one of the leaders in this ever-evolving industry. Established in Chicago over 78 years ago, we began our business by helping Walgreens with their first signage needs. Today, we continue to support them, and we've grown to serve many other companies with international recognition including numerous Fortune 100 leaders -- some of the leading companies, graphic design firms, architects and project management firms in the world.
ImageCare Maintenance Services (IMS) is a division of Icon Companies that ensures our clients signs and lot lighting convey a high-quality image at every location through solutions that are cost efficient, self performing and top-notch in service standards. After all, we believe that our clients' signs identify their brand, however the condition of those signs portray the brand image. IMS offers a full comprehensive benefits package and guaranteed pay for 32 hours per week regardless of whether or not you work the full 32 hours.
As a trusted Sign Field Technician located in Denver, Colorado, you will be called to utilize your proven ability to successfully and efficiently repair, inspect, and/or clean the signs and lighting systems of our A-list clients within your region. You will rely upon your ability to troubleshoot issues surrounding electrical and lighting problems, while driving customer confidence through your polished communication skills and appearance as we look to you to be the anchor establishing a deeper reach into our clients and their sign and lighting needs. Necessary for success in this role will be your ability to remain highly organized and self motivated as you maintain your own equipment, inventory, vehicle, expenses, supplies and schedule. This is not a job for someone who fears heights, but neither is it for a daredevil as you are required to follow strict safety guidelines and will be responsible for a 45 foot boom truck. Additional experience working with fluorescent, HID, LED, neon lighting and wiring will serve as a platform to your success. Hop in the driver's seat of your career and join an organization certain to provide you with stability and independence within an exciting role!
To apply for this position or refer someone you know, please use our online interview system managed by Accolo.
Job Title: Microsoft Software Developer
Location: Boulder Colorado
Department: Engineering
FLSA Status: Exempt
Reports to: VP of Engineering
ABOUT OUR COMPANY
Gold Systems is a unified communications software company. We help companies improve profitability and increase customer satisfaction by implementing voice self-service and unified communications solutions that provide callers with access to the information they need, when they want it, and how they want it.
Gold Systems builds outstanding relationships with customers, partners, and vendors by 'doing the right thing'. At Gold Systems we do what we say we'll do. Our integrity and competence values demand that we be accountable for our words and actions, and that we deliver products and services that meet or exceed expectations of quality and timeliness.
Internally, we strive to create an atmosphere of teamwork, communication, personal growth and fun for our employees. By supporting our employees, we help to ensure that they can provide our customers and partners with the best possible service.
Gold Systems works with a number of communications partners and was recently named a finalist by Microsoft as Unified Communications Solutions Voice Partner of the Year.
JOB SUMMARY
The Microsoft Software Developer is responsible for providing Customers with quality IVR and OCS applications in a Microsoft .NET environment. The Developer must be able to work with Customers to design an application that meets their needs, and then produce quality code and documentation to fulfill that design. The Developer must be able to work effectively with the development and business resources within Gold Systems to support Company policies, procedures, and goals.
ESSENTIAL FUNCTIONS
Includes the following, other duties may be assigned to reflect the needs of the business.
• Design IVR and Office Communications Server 2007 applications using the appropriate development tools and input from the customer and internal Project Manager.
• Produce clean, reusable, easily maintainable code.
• Test and document applications in conjunction with the QA Support group; testing includes performing a thorough unit testing before transitioning code to QA.
• Update call flow, notes, and relevant documentation throughout the life of the project.
• Support the cut-to-service of application with the Customer Support group.
• Effectively communicate technical issues, project status, and customer issues to appropriate team members to ensure the application's success in terms of quality, timeliness, and profitability.
• Travel to Customer sites and install custom applications and/or product applications. Train the Customer on the use and maintenance of the software, and, if necessary, the hardware as it relates to the software. Identify other opportunities for Gold Systems to help the Customer.
• Respond to customers questions in a clear and friendly manner.
JOB SPECIFICATIONS
The Microsoft Software Developer will possess the following knowledge, skills, and abilities:
• Ability to effectively work and communicate with people at all levels in the organization and in all departments.
• Development Skills. Must employ good coding practices, regardless of the tool being used. Code must be readable, high quality, easily supported, and well documented.
• Multi-tasking. Must be able to effectively set priorities and schedule work tasks for multiple simultaneous projects.
• Efficiency; strives to deliver high quality code in a minimal amount of time.
• Self-motivated and capable of working independently when required.
• Excellent verbal and written skills. Must be able to communicate effectively with all participants working on a project.
• Excellent interpersonal and communication skills, including presentation skills.
• Knowledge and understanding of Microsoft IVR and OCS solutions.
MINIMUM REQUIREMENTS
• Operating Systems: Microsoft Windows Server
• Language and Frameworks: C#, ASP.NET, .NET Frameworks 2.0 and 3.5, JavaScript/JScript
• Markup languages: HTML, XML, VoiceXML
• Large scale client/server databases and connectivity, including web services, SQL Server and Oracle
PREFERRED SKILLS
• Language and Frameworks: Windows Workflow Foundation, AJAX
• Markup languages: GRXML
• Interactive Voice Response (IVR) platform: Microsoft Speech Server
• Mainframe protocols: TN3270, MQSeries
• Other: Active Directory
*Minimum 2 years experience in ATM service or related field preferred.
*Basic PC knowledge and the ability to follow PC applications.
*Comprehensive knowledge of mechanics and mechanical repair.
*Ability to write reports, records, and correspondence.
*Ability to read and understand manuals, repair orders, and technical information.
*Possession of a valid drivers license and operate a motor vehicle safely in accordance with the Driver Physical Qualifications established by the U.S. Department of Transportation, Federal Highway Administration.
*Unrestricted ability to bend, stoop, squat, walk, climb, twist, turn, and reach out.
*Excellent customer service and communication skills.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
• A minimum of 5 years of relevant experience is required with 7-10 years preferred including recent experience providing technical support to Tier1/2 technicians.
• Experience with a wireless carrier, DSL, MSO, VoIP or other large service provider environment is required. Previous experience with Radio Access Networks preferred.
• Solid written and verbal communication skills.
• Ability to quickly adapt to change and willing to work days, evenings, and weekends as required.
• Willing to be on-call 24x7 for escalation support.
Objectives:
1. Support implementation of assigned processes, frameworks, applications, systems and other capabilities required for mission execution
2. Develop, maintain, and improve relevant network performance and trouble resolution quality KPIs
1. Develops, implements, and expands on a coordinated homeless service delivery system in the seven-county Denver metropolitan area; administers and maintains the internet-based HMIS system currently implemented at all MDHI agencies (63 agencies; 220 programs).
2. Schedules and administers regular training sessions to groups of potential and active HMIS with an emphasis on Federal regulations, data exporting, and Annual Progress Report training.
3. Provides technical assistance, including Help Desk telephone and email rapid response system for participating agencies with the goals of increasing HMIS usage, improving data quality, and generating reports.
4. Coordinates data collection across multiple agencies for the Annual Homelessness Assessment Report (AHRA).
5. Participates in special events and projects that utilize HMIS (e.g., HUD Point In Time Survey and Denver's Road Home Project Homeless Connect).
6. Participates in grant-writing activities (e.g., Exhibits 1 & 2: HUD Notification of Funding Availability, 2007-2008).
Qualifications Summary
1. Bachelor’s degree in a related field required. Master’s degree preferred.
2. Specialized knowledge utilizing Microsoft Access, Excel, Power Point, Word, and working knowledge of SQL-Server database management system applications required.
3. Able to pass automobile insurance carrier’s motor vehicle record investigation.
* This includes invoices for POTS lines, PRI's, long distance, data circuits, (DS1, E1, DS3, E3, and Frame Relay), pager service, audio and video conferencing.
* Review for accuracy and any discrepancies.
* Research discrepancies and problem solve with LEC.
* Order an audit if needed
* Code invoices per GL coding by, Company, Profit Center, Department, and Account.
* Act as liaison between field technicians and the LECS; Order all moves, adds, or changes with LEC. Order new service upon request, Disconnect existing service upon request, and audit.
* Input the moves, adds, and/ or changes data into the inventory database to keep current.
* Deliver invoices or wire transfer documents to AP or forward to processing vendor for payment.
Experience:
* Telecom Invoice Processing - Minimum 1 year.
* Circuit, local and long distance service - Minimum 1 year.
* Contacting vendors by phone or email for problem resolution - Minimum 1 year.
Skills Required:
* MS Outlook - Minimum 3 years.
* MS Excel - Minimum 3 years.
*MS Word - Minimum 3 years.
* Internet - Minimum 2 years.
* MS Access
* Remedy
* Oracle
* Clarify
* AP
* AR
Other:
* Must have reliable transportation
* Must pass background and employment screening process
PLEASE PROVIDE A COVER LETTER THAT WILL INCLUDE THE FOLLOWING:
* Resume
* References
* Pay History
* Any training relevant to this position
* Availability
1 to 3 years of experience providing support for desktops and servers.
Desirable skills include:
- Windows 2000, 2003 and 2008 server
- Exchange Server
- Knowledge of networks, firewalls, routers, and switches
- In depth knowledge of Windows XP
Personal Attributes we are seeking:
An ideal candidate exhibits solid communication and listening skills and can discuss technical issues with clients in understandable plain language.
Candidate must display a thirst to learn and a desire to grow with the company.
You would be responsible for providing service to multiple clients and must be able to prioritize, multi-task, and follow through on projects. Flexibility and the confidence to work independently is key.
About our culture
We value honesty and integrity; providing a technical service is important, but we believe that the way in which we interact with the client is equally vital.
We provide a flexible work environment with great potential to learn and work with new technologies.
We work hard, we play hard.
To be considered, please send a resume, cover letter (detailing why you want to work for RightHand IT), salary history and requirements.
Qualifications
• Ability to work alternate shifts and weekends as necessary.
• Exceptional organizational skills and ability to multi-task in a changing fast-paced environment.
• Excellent quality and attention to detail required.
• Clear and concise verbal and written communication skills
We offer a competitive salary and comprehensive benefits package. Additional information about our company may be found at www.wilanddirect.com. For confidential consideration, email your resume to hr@wilanddirect.com.
RESPONSIBILITIES:
The scope of work may include, but is not limited to the following:
• (95%) Technical Duties
• Provide exceptional customer service to all Caption Colorado customers including Employees, Captioners, Editors, Stations, Clients and End Users
• Answering phones, and technical support emails in a timely manner, in accordance to service levels
• Document all issues and contacts with customers and employees using proper procedures in the issue tracking system.
• Make timely calls to the customer to ensure they are informed of the status and the resolution or expected date of issue resolution.
• Document accordingly in the issue tracking system.
• Owning all issues through to resolution, referring to other staff if necessary or when beyond your skill level.
• Adhere to proper escalation policies keeping severity levels accurate and management awareness.
• Identify and escalate obstacles influencing timely resolution to customer requests.
• Follow all Technical Support Policies and Procedures maintaining expected service levels.
• Support and troubleshoot issues including modem and broadband connectivity; employee and station equipment issues; audio/phone issues; captioning delivery issues; encoder issues; editor issues; application; server; and network issues.
• Diagnose, troubleshoot, setup and repair of PC, printer and other equipment systems.
• Perform hardware and software upgrades and installs. May evaluate new and updated software applications or tools.
• Maintain and build on proficiency with tools and applications as needed to perform your daily functions.
• Develop expertise in the Caption Colorado products, services and client/customer technologies that will lead to shorter resolution times.
• Work with station engineers and internal rack systems to gain better understanding of captioning equipment for support and scenario testing.
• (5%) Administrative Duties
• Prepare procedures, training materials, and/or other documentation as required
• Provide training to staff as required
• Perform other assignments/duties as requested.
QUALIFICATIONS:
• Excellent customer service skills
• Self-Motivated
• Ability to work independently and in teams
• Ability to multi task and work in time-sensitive situations
• Availability to work non-revolving 1:00pm - 11:00pm shift
• Reliability and strong work ethic
• Enthusiasm to learn current and emerging technologies
• Excellent PC/System troubleshooting skills and the ability to understand signal flow
• Ability to provide direct and remote troubleshooting assistance.
• Helpdesk experience a plus
SHIFT REQUIREMENTS:
• Must be able to work Sunday - Wednesday, 1:00pm to 11:00pm. Must be able to train Monday - Friday, 8:00am to 5:00pm for first month of employment.
• Travel domestically and internationally for extended periods deploying on short notice.
• Specifies station configurations and data collection strategies and develops related cost estimates and project budgets.
• Identifies and solves technical issues related to hardware, software and data communications, trouble-shoots hardware, software and logistics.
• Hands-on oversight of design, fabrication, integration, testing, documentation and repair of hardware and software.
QUALIFICATIONS
• Bachelor’s degree in engineering, geophysics or similar field or equivalent experience required.
• A minimum of three years experience required.
Desired
• Experience in processing GPS data and analyzing results.
• Commercial driver license.
TO APPLY:
Visit our website at www.unavco.org/careers for additional information and interested candidates should submit their resumes and cover letter to www.unavco.org/careers . PLEASE NO PHONE CALLS, FAXES, EMAILS, MAIL-INS OR WALK-INS.
UNAVCO (www.unavco.org) is a Colorado research, nonprofit membership-governed organization that facilitates geosciences research and education using geodesy. UNAVCO is funded through the National Science Foundation (NSF) and National Aeronautics and Space Administration (NASA). Member organizations are primarily research universities who study deformation of the Earth's crust, addressing mechanisms for large and small scale tectonic features and processes, such as earthquakes, volcanoes, plate motion, faulting and folding, and mountain building.
UNAVCO offers a very competitive set of benefits including medical, dental/vision insurance, STD, LTD, Life insurance, and TIAA-CREF. Salary will be commensurate with responsibilities and experience. UNAVCO is an equal opportunity employer committed to employing a highly qualified staff that reflects the diversity of our nation.
We are currently looking to fill our Computer Technician position at our Boulder, CO store.
Responsibilities
Service and repair Windows-based computer systems, both in the hardware and software areas. Some in-home service, installation, configuration & upgrading of desktop and laptop computers. This position requires someone with a strong ability to both complete technical tasks, and communicate options and solutions (in English - NO GEEK SPEAK!) with customers.
This is one of the most enjoyable positions in all of computer service, because of the constant opportunities to learn new things (never a boring day)!
Continuant is an award-winning, nationwide, telecom maintenance provider. Continuant works to maximize our client’s uptime with cost-efficient, state-of-the-art services. Our services are provided by a comprehensive network of highly qualified technicians and engineers located throughout the country. Our Maximum Uptime model assures business-critical voice systems continuity using the latest technology and techniques. These innovations incorporate elements of a proactive 24/7 monitoring system, live Tier III Engineer support, and intelligent dispatch armed with rapid troubleshooting protocols. The Continuant team works closely with our clients technical staff, helping them stay effective in their daily duties, and augmenting their expertise whenever and wherever necessary.
Continuant is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability.
Employment is contingent upon completion of a background test and drug screening.
ZOLL, of Broomfield, Colorado, is the market leader in the development, marketing, and sales of the RescueNet suite—software for the emergency medical services (EMS) market, and Fire Departments. RescueNet is the only fully integrated information management system that allows our 1450+ customer EMS and Fire organizations to manage critical information for maximum performance in the business of saving lives.
We are currently looking for 3 Software Support Specialist to join the ZOLL team. We have openings on our Fire, ePCR and Billing teams. Our support department is open Monday-Friday, 6:00 a.m.-6:00 p.m. We have a variety of shifts available. We offer a full benefit package including Medical, Dental and Vision coverage. We have 401k, tuition reimbursement, paid holidays, vacation, sick time, etc! Here at ZOLL we work hard and play hard!
SOFTWARE SUPPORT SPECIALIST
Primary Job Function:
Provides technical support to ZOLL customers, answering complex questions on function and usage of our products via the telephone and/or internet. Serve as primary support liaison between company and customers.
Responsibilities:
-Possess thorough knowledge of company’s products used by customers
-Keeps customer informed of how and when problems are resolved
-Involved in any follow-up , testing and troubleshooting.
Professional Requirements:
-Strong verbal and written communication skills
-Sense of logic, and creative problem solving skills
-Detail oriented and organized
-Experience in a fast paced, and sometimes high pressure environment
-Patience
-Sense of humor
-Must play well with others
Technical Requirements:
-Experience installing and upgrading software
-Windows Server 2003 troubleshooting experience
-SQL Server 2000 and 2005 (a big plus)
-Crystal Reports (another big plus!)
If you would like to be part of the ZOLL team, please visit our website and fill out an application: http://zolldata.iapplicants.com/
Under general direction of the Manager of Application Support, maintains the usability of Return Path systems and applications by monitoring the systems and applications and communicating with the various technical and client services teams.
This position will be handling our afterhours support and hours will be from 10:30pm-7:30am.
Responsibilities
• Hands-On oversight of the operations for production system environments and applications, by identifying, resolving and/or escalating system issues.
• Compile and maintain Key Performance Indicators for Technology Operations.
• Effectively communicate system/application issue to technical and client services teams.
• Perform maintenance/upgrades of various system components, hardware and/or software.
• Develop and maintain various operational production support tools
• Work with product management, engineering and operation teams on enhancements to aid in support, availability and performance of systems.
Requirements:
• 2+ years in a Computer/Technology Operations production environment or applicable Computer Education.
• Strong knowledge of UNIX and UNIX server administration via command line.
• Experience with UNIX shell scripting and Perl code.
• Knowledge of Networking and TCP/IP.
• Familiarity with Windows servers and systems.
• Familiarity with VMWare and Remote server administration.
• Experience with Email and Email practices a plus.
• Bachelors Degree or equivalent combination of education and experience preferred.
• Availability for after hours support; nights, weekends, potential holidays.
• On-call duties may be required as well.
Job Specific Competencies:
• Customer Service - Responds to customer questions and addresses complaints, communicates well with customers, handles service problems politely and efficiently, available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Analytical Skills - Thinks analytically and creatively to make the most of available data. Generates new ideas, takes risks, proposes change, encourages innovation, and solves problems creatively.
• Technical Knowledge and Skills - Adapts to new technologies; demonstrates required technical skills; keeps technical skills up-to-date; troubleshoots technological problems; uses technology to increase productivity.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Return Path Competencies
Return Path categorizes all positions into 4 levels according to experience and complexity. These categories are called: (1) Learning, (2) Applying, (3) Guiding and (4) Shaping. This position is categorized at the Learning level.
* Strong customer facing skills
* Excellent verbal and written communications skills
* Corporate "End User" experience
* Strong multitasking ability
* Must be able to work in a fast paced environment
* Great attitude and a great work ethic are essential
* Be able to operate in a stand alone or team environment
* Experienced in all Microsoft Windows operating systems
* Experienced in all Microsoft Offices suites
* Anti-Virus, Malware, and general software experience. Desktop and Laptop troubleshooting skills. Hard drive imaging and data recovery experience. Remote access helpful
* Knowledge of network security
* Working knowledge of computer networks including Internet connectivity and 802.11/a/b/g/n
* Wireless networking and connectivity experience
* Ability to solicit and convey moderately complex information and make recommendations
* Knowledge of Active Directory
* Upgrade or replace hardware and software systems including the setup of desktops, laptops, docking stations, and data backups
* Installation and configuration of hardware and software per individual user needs
* Troubleshooting via telephone and in person to include all hardware, software, connectivity and application problems. Resolve problems and enter resolutions into problem tracking database (Remedy)
* Support and experience with the following mobile devices a plus. (Blackberry, Smart Phones, I-Phones)
* Ability to resolve tickets within the customers required SLA and maintain a High Customer Satisfaction Rating
* Macintosh experience a plus
* Executive level support a plus
* Project Management a plus but not required
* Must have reliable transportation
* May be asked to travel to remote sites a couple of times per year
* Must pass a background and employment screening process
PLEASE PROVIDE A COVER LETTER THAT WILL INCLUDE THE FOLLOWING:
Duties shall include, but not be limited to:
• Document customer problems and communicate service information to users and record action using work order system.
• Diagnose and troubleshoot desktop/laptop system, printer and operating problems.
• Consult and instruct users on hardware and software questions/issues.
• Collaborate and consult with IT teams on network issues.
• Install, maintain and upgrade desktop and laptop environments.
• Runs diagnostic tests to isolate network problems and make recommendations for potential solutions.
• Responds to error messages, equipment failures and other concerns from users.
• Ensures systems remain operational during working support hours.
• Working knowledge of Outlook exchange email services.
• Activating security tokens and educating clients as needed.
