The General Manager owns the store experience from a merchandise presentation and a customer experience perspective. The General Manager creates an environment that ensures customer satisfaction, maximum productivity and profitability by translating and implementing corporate and brand developed business plans. The General Manager exercises independent judgment and discretion in developing and articulating strategies to drive the business.
- Creates and oversees implementation of action plans to improve key performance indicators to maximize business opportunities
- Assesses the effectiveness of the management staff by providing the appropriate level of performance feedback
- Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools
- Directs brand appropriate strategic merchandising to maximize sales
- Drives brand loyalty by leading an outstanding internal and external customer experience
- Hires, trains, develops and supervises Center of Excellence Managers and Supervisors
- Develops hiring plans for both Centers of Excellence
- Coaches leadership team members
- Accountable for focal process for all store employees
- Creates development and training plans for direct reports
- Ensures recruitment from a diverse applicant pool
- Develops succession plans to ensure career paths for all employees
- Leads and inspires customer centric culture by recognizing and rewarding team
- Responsible for employee dispute resolution and escalated customer situations
- Conducts weekly visual merchandising walk-throughs with key staff members
- Creates shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal
- Ensures community involvement to drive brand awareness and loyalty
- Effective interpersonal and communication skills with all levels of Headquarters and field management
- Strong analytical, problem solving and project management skills
- Strong computer skills; proficient in Excel and Word
- Excellent written, verbal and presentation skills
- Ability to interpret all policies and procedures to resolve customer and employee issues
- Excellent time management skills
- Minimum 3 years retail experience
- Strong emphasis/experience in the store operations function and/or customer service industry.
- Ability to travel, including overnight as required.
- Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.
- Ability to lift and carry 30lbs.
- 4-year college degree or equivalent preferred.
Click here to apply directly to Gap Inc. for this opportunity. ]]>
